Question 1

How do I get an estimate?

Accepted Answer

To get an estimate for a wood-burning stove installation, follow these steps:

1. Contact us to express your interest.
2. Provide photos of your current setup, including the chimney and any existing fireplace.
3. Share an image or description of how you'd like your new stove to look.
4. Based on this information, we will give you a rough price.
5. If you are satisfied with the rough estimate, we will schedule a visit to conduct a detailed survey and provide a final quote.

Question 2

Do you supply wood-burning stoves?

Accepted Answer

Yes, we supply a range of high-quality wood-burning stoves. You can choose from various styles and sizes to suit your home's aesthetic and heating needs. Our experts can help you select the best stove for your requirements.

Question 3

How long does the installation process take?

Accepted Answer

The installation process typically takes one to two days, depending on the complexity of the job. This includes preparing the site, installing the stove, and ensuring everything meets safety standards.

Question 4

What maintenance is required for a wood-burning stove?

Accepted Answer

Regular maintenance includes:

• Annual chimney sweeping to prevent creosote buildup and reduce the risk of chimney fires.
 • Cleaning the stove and checking for any signs of wear or damage.
 • Ensuring the door seals are intact and the glass is clean for efficient burning.

Question 5

Are there any specific requirements for installing a wood-burning stove?

Accepted Answer

Yes, there are several requirements, including:

• Adequate chimney or flue system that meets building regulations.
 • Proper ventilation to ensure safe operation.
 • Sufficient clearance from combustible materials.
 • A suitable hearth to protect your flooring.

Question 6

Can you install a wood-burning stove in a home without an existing chimney?

Accepted Answer

Yes, we can install a wood-burning stove in homes without an existing chimney by using a twin-wall flue system. This system allows the stove to vent safely and efficiently through an external wall or roof.

Question 7

What are the benefits of a wood-burning stove?

Accepted Answer

Benefits include:

• Energy efficiency: Wood-burning stoves are a cost-effective way to heat your home.
 • Environmental impact: Burning wood is carbon neutral when using sustainably sourced wood.
 • Aesthetic appeal: Stoves provide a cozy and attractive focal point in any room.
 • Independence from the grid: A wood-burning stove can provide heat during power outages.

Question 8

What type of wood should I use in my wood-burning stove?

Accepted Answer

For optimal performance, use seasoned hardwoods such as oak, ash, or beech. These woods burn more efficiently and produce less creosote buildup than softwoods. Ensure the wood is properly dried (seasoned) to reduce moisture content and improve burning efficiency.

Question 9

Can I install a wood-burning stove in a smoke-free zone?

Accepted Answer

Yes, you can install a wood-burning stove in a smoke-free zone. However, you must ensure that the stove is DEFRA (Department for Environment, Food & Rural Affairs) approved. These stoves are designed to burn wood more efficiently and produce less smoke, complying with regulations for smoke control areas.

Question 10

Are your stoves compliant with ECO 2022 regulations?

Accepted Answer

Yes, all the stoves we supply and install are compliant with the ECO 2022 regulations. These regulations ensure that stoves are highly efficient and have low emissions, contributing to a cleaner environment and better air quality.

Question 11

How do I prepare my home for the installation?

Accepted Answer

To prepare for the installation:

• Clear the installation area of any furniture and valuables.
 • Ensure there is a clear path for our installers to bring in the stove and equipment.
 • If necessary, arrange for a chimney sweep before installation to ensure the chimney is clean and safe for use.

Frequently Asked Questions